Westerberg Global Mobility Services (WGMS) is an independent licensed international logistics company specializing in the global transportation of household goods and personal effects. Through our processes and highly skilled staff, we possess the cultural, social, emotional and intellectual agility to perform expertly in a global environment
Our Mission: Providing innovative solutions and resources for the mobilization of global talent
Our parent company – The Westerberg Group – has been in existence since 1904, adding fully functional international services in 1990. Global mobility has changed a lot over 25 years, and WGMS has evolved innovatively without deviating from our core principal values. From the seasoned expat family to the millennial globe trotter, WGMS prides itself on the ability to cater flawlessly to all segments of global talent mobility.
The Way We Do Business
WGMS is fully committed to the term “personalized service”, and we take it to a whole new level. Fully knowing the specific needs of each individual and family we work with is critical to helping make a smooth transition from one country to another. Our staff is not only highly experienced, they are knowledgeable, thoughtful and empathetic, which helps minimize stress and allows for a quick settlement in process.
Creating realistic expectations for relocating individuals and families has been the key to our success for more than 25 years. Our philosophy is simple: knowledge is power. Communicating and educating through all phases of the relocation process allows for the implementation of efficient and easily executable plans. Illuminating potential and real delays allow for contingency plans that can help reduce stress and lost productivity. We have a very proactive approach to global logistics. We create individualized move plans to fit every type of client; from the handheld to the hands-off. We develop a communication preference profile for each relocation based on needs, preference, convenience and comfort; enabling us to keep clients advised of progress throughout the move process – from pre-planning through post-delivery.
WGMS has been a member of FIDI since 1992. FIDI is the largest global alliance of professional international moving and relocation companies, which includes a network of over 600 affiliates in more than 100 countries spanning five continents. Every FIDI Affiliate complies with the rigorous FIDI-FAIM quality standard, generally accepted as the supreme professional industry standard worldwide. The FIDI-FAIM quality program ensures proven quality through regular on-site audits on elements including:
- Financial security and solvency
- Training of international packing crews, operations and accounting staff
- Supply chain management processes and procedures that ensure adherence to FAIM standards
- Consistency in high quality customer service
- Claims prevention programs
- Cost efficiencies
- Commitment to anti-bribery standards worldwide
- Solid Privacy Protection standards
The International Association of Movers (IAM) is the moving and forwarding industry’s largest global trade association. With more than 2,000 members, it comprises all companies offering moving related services in more than 170 countries. IAM promotes the growth and success of its members by offering industry advocacy programs, resources, membership protections, and unparalleled networking opportunities. WGMS has been a member since 1990.